Support
Frequently Asked Questions
What is your shipping policy?
We offer complimentary standard shipping on all orders over $150. Standard shipping typically takes 3–5 business days. Express shipping is available at checkout for an additional fee.
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Return shipping is free for domestic orders.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Duties and taxes may apply and are the responsibility of the recipient.
How can I contact customer service?
You can reach our team via email at hello@blackandwhite.com or through the contact form on our website. We respond within 24 hours during business days.
Are your products sustainably made?
We are committed to responsible production. We work with certified manufacturers and prioritize sustainable materials including organic cotton, recycled fabrics, and vegetable-tanned leathers.